CANCELLATION PRIOR TO SHIPMENT 

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at mellis[email protected] or contact our customer service at 012-4440272.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment 

Shipping Address 

We will only ship to addresses provided in the billing address or shipment address provided during your purchase. 

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses. 

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us. 

All re-delivery of goods to you will be charged for the associated shipping charges which will be disclosed upon request for a second delivery attempt. 

Change In Shipping Address 

If you have any request for change of shipping address, please email us at mellisca[email protected] within 12 hours upon your order submission. 

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges. 

Shipping Time 

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number 

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email. You can trace the goods using the link given. Should you do not receive any email, kindly contact our customer service.

Shipping Cost

The shipping cost will depend on the courier service selected by the customers.